WHAT TO DO IF YOU CAN NOT SEE YOUR LOD3 BALANCES - 11.06.2024
Before we begin, we encourage that you watch the following AMA, which covers a review of the LOD3wallet. Please note that in order for LOD3 to become more efficient with its time in handling incoming emails we are requesting that our user base spend the time to learn how to navigate their LOD3wallet, to confidently secure the required information, needed to complete the following steps.
Use this Login Details and Beneficiary form to keep track of your 12-word-recovery-phrase.
When Hyperledger and Syscoin were shut down your LODE Tokens and AGX AUX were transferred to a database for safe keeping, meaning that LOD3 Admin has to move your LOD3 Assets to your now existing wallet.
Scenario C)
I DO NOT SEE MY LODE Token Classic (LTC) Avalanche or AGX AUX
You have previously setup a LODEpay wallet and have lost your original 12-word recovery phrase. and have accidentally created a new LOD3wallet with a different set of 12-words and a different Receive address.
If you still have the LODEpay app on your phone, log into the app, allow a few minutes for the Menu to be available, then click on Settings, Security, Show Wallet Recovery Phrase, enter your PIN and then carefully write down your 12-words. You will now follow the instructions for Scenario B) found here
If all you have is your second set of 12-words and need to RESTORE that wallet, please use the following tutorial for Existing Members, using your second set of 12-words.
Once Your Wallet is setup You will now Create an email to Send to LOD3
In the Subject Line type in Your Full Name and LODE ID - Receive Addresses (Do not input receive addresses, only the two words)
In the body of the Email include the following:
a) Advising LOD3 that you have lost your original set of 12-words and created a second wallet that you will now use as your primary LOD3wallet. You do not see your LTC nor your AGX AUX, and will also need some AVAX and Sys-Rollux for gas.
b) Type in LTC Receive Address and paste the address
b) Type in AGX (AUX) Sys-Rollux Receive Address and paste the address
c) Type in SYS Syscoin Receive Address and paste the address
d) Type in Sys-Rollux Receive Address and paste the address
e) Type in AVAX Avalanche Receive Address and paste the address
f) You will now send your email to vault@lode.one
g) Please allow up to 10 business days for the transfer to take place