WHAT TO DO IF YOU CAN NOT SEE YOUR LOD3 BALANCES - 11.06.2024
Before we begin, we encourage that you watch the following AMA, which covers a review of the LOD3wallet. Please note that in order for LOD3 to become more efficient with its time in handling incoming emails we are requesting that our user base spend the time to learn how to navigate their LOD3wallet, to confidently secure the required information, needed to complete the following steps.
Use this Login Details and Beneficiary form to keep track of your 12-word-recovery-phrase.
When Hyperledger and Syscoin were shut down your LODE Tokens and AGX AUX were transferred to a database for safe keeping, meaning that LOD3 Admin has to move your LOD3 Assets to your now existing wallet.
Scenario A)
I ONLY HAVE ACCESS TO MY MEMBER PORTAL and SEE MY LODE TOKENS and AGX
You have only ever setup your Member Portal Account and have access to your original email and password. You have never setup a mobile LODEpay wallet as this will be your first wallet of that nature and you do not possess an original 12-word-recovery-phrase.
If you have lost access to your password, there is a feature in the Member Portal login page where you can reset your password. Do so if need be.
You will now follow this tutorial to setup your First LOD3wallet.
Once Your Wallet is Setup You will now Create an email to Send to LOD3 ADMIN
In the Subject Line type in Your Full Name and LODE ID - Receive Addresses (Do not input receive addresses, only the two words)
In the body of the Email include the following:
a) Advising LOD3 that this is your First LOD3wallet and that you will also need some AVAX and Sys-Rollux for gas
b) Type in LTC Receive Address and paste the address
c) Type in AGX Sys-Rollux Receive Address and paste the address
d) Type in SYS Syscoin Receive Address and paste the address
e) Type in Sys-Rollux Receive Address and paste the address
f) Type in AVAX Avalanche Receive Address and paste the address
g) You will now send your email to vault@lode.one
h) Please allow up to 10 business days for the transfer to take place