Know Your Customer (KYC) procedures are a legal requirement to comply with Anti-Money Laundering (AML) laws.

πŸ” KYC Requirement Update πŸ”

LODE has recently made a few modifications to the KYC requirements for members purchasing AGX and AUX Coins.

Level 1. Members will only be required to provide proof of identification by way of a government issued "Identity Document" and a "Selfie" photo for accumulated purchases of AGX and/or AUX Coins totalling up to $1000.00 USD.

Level 2. Once you reach the $1000.00 USD purchase level, in order to continue making additional purchases of AGX and/or AUX Coins, you will be required to provide a "Proof of Address" document.

This document can be a utility bill (gas, electric, cable tv/internet, or landline telephone), a bank statement, or a property tax bill. It must display a date of issuance that is less than 3 months old and include your name and address.

All three KYC requirements (Identity Document, Selfie, and Proof of Address document) will remain the same for the purchase of any amount of LODE Tokens.

Before you begin KYC process level 1, please choose one of the documents listed below and have it available.

  • Passport

  • Driver's License

  • Government Issued ID Card

  • Residence Permit

You can access the "KYC" application on your mobile device in your LODEpay Wallet or on the dashboard of your LODEpay Member Account.

The following tutorial has step-by-step instructions with pictures on how to access the "KYC" application on your mobile device in your LODEpay Wallet.

Step 1: Go to your "My Assets" screen and tap on the Hamburger Menu Icon (three lines) to the left.

Step 2: On the slide-out menu page, tap on β€œMy Settings”.

The next screen you should see is your "Profile" page under "My Settings".

Step 3: Tap on "Security".

Step 4: Tap on the red tab that displays, "OPEN KYC".

Step 5: Tap on the empty box to agree to the processing of your personal data as described in the Consent to Personal Data Processing, and then tap "NEXT".

On the next screen you should see the name of the country that issued the document you are providing as your "Identity Document".

The name of the country displayed by default is from the information you used to create your LODEpay Member Account.

If the name of the country displayed is not the country that issued your document, please tap on the "βŒ„" to the right of your screen. (See green arrow)

A list of countries will be displayed that you can scroll through and tap on the correct one.

Step 6: From the list documents displayed on your screen, select and tap on "your document type".

The page on your screen will expand and a request to take a photo of the Identity Document you chose will appear at the bottom of your screen.

As you scroll further down the page you will see a box with the phrase, "Upload the front of your document".

Step 7: Tap anywhere in the box.

A half screen will appear and ask you if you want to allow your browser to take pictures. You will be provided with 3 options listed on your screen to choose from.

Step 8: Tap on your selection.

On the next screen you will be prompted to "choose an action" to upload your Identity Document. You can choose either "Camera" or "Files".

Step 9 (a): Tap on "Camera" and take a picture of the "front" of your Identity Document.

Use your phone to take a coloured picture of your original Identity Document. Ensure the address and other details are clearly visible.

πŸ›Ž Please Note πŸ›Ž

Do not take a picture of a photocopy or printout of your Identity Document. Photocopies or scanned images will not be accepted.

Do not crop edges of the document.

Step 9 (b): If you have already taken a photo of the "front" of your Identity Document and it is stored on your device, please tap on "Files".

If you tapped on "Camera" and took a picture of the front of your Identity Document, your picture will automatically appear in the "Upload the front of your document" box.

πŸ—‘ Please Note πŸ—‘

Do not tap on the trash can in the red circle unless you deliberately intend to remove the picture you uploaded and replace it with another.

Step 10 (a): Follow the same procedures to take a picture and upload the "back" of your Identity Document as you did for the "front".

If you tapped on "Files", when your file browser opens up, you will be able to locate your pictures of the "front" and "back" of your Identity Document in "Gallery", "Recent Images" or "Recent Files".

Step 10 (b): Tap on the image or file to upload the "front" of your Identity Document and then follow the same procedures to upload the "back" of your Identity Document.

πŸ—‘ Please Note πŸ—‘

Do not tap on the trash can in the red circle unless you deliberately intend to remove the picture you uploaded and replace it with another.

On the next screen will be written instructions on how to take a "SELFIE", and an animated character demonstrating how to rotate your head within the frame.

πŸ“Έ IMPORTANT πŸ“Έ

This step requires access to a camera (either your mobile device or a laptop with a camera).

Follow the instructions on your screen:

"Face the camera. Ensure your face is within the frame. Then, slowly turn your head around in a circle."

Your face needs to be evenly lit so make sure the area where you take your selfie has plenty of light.

Center your camera at eye level while following the instructions provided by the illustrations on your screen.

If applicable, you will be asked to give permission to your camera. Click on "Allow" to continue.

Step 12: When you are ready to begin this process, tap the black tab at the bottom of your screen that displays the phrase "I'M READY".

Step 13: Properly position your face within the frame on your camera and then slowly roll your head in a circular motion clockwise or counterclockwise when prompted to do so.

A screen displaying the message, "Your face scan was successful. Please continue." will appear when you have successfully completed your face scan.

On the next screen you will be asked, "Please check the information below to make sure everything is correct."

Step 14: Review your Identity Document then tap on "NEXT" to submit your application.

A screen with the heading "STATUS" will appear with the following message:

"Thank you. We are currently checking your data."

"The verification status will update automatically."

πŸ€” More questions?

Take a look at the full list of step-by-step procedures provided for the LODE community.

If you still have questions, please don't hesitate to reach out to the support team by tapping on the chat icon (see image below) located at the bottom right of your screen on your LODEpay Member’s Portal and at lode.one.

Alternatively, you can also email info@lode.one with your full name, username, Lode ID number and the email address you have recorded in your members portal, and provide a detailed explanation of the issue you are having, and someone will contact you within one business day.

Thank you for supporting the LODE Project...

A global community bound by the belief that money should be sound, secure and stable


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