The Support Process has been enhanced to better serve the LOD3 DAO Community with best in class support. Following details the Support Procedures to resolve your tech issue.
WARNING: BEWARE OF FRAUD IN ALL OPEN SOCIAL CHANNELS!
DO NOT ACCEPT MESSAGES FROM ANYBODY CLAIMING TO BE A LOD3 DAO ADMIN OR SUPPORT TEAM MEMBER, AS LOD3 DAO ADMINS AND SUPPORT WILL NEVER APPROACH YOU, OR ASK YOU FOR ANY PERSONAL CREDENTIALS.
SHARING YOUR WALLET ADDRESS, PASSWORD , ID OR SECRET KEY COULD ENABLE A SCAMMER TO STEAL ALL YOUR ASSETS. LOD3 DAO IS NOT ABLE TO HELP YOU RESOLVE STOLEN ASSETS.
FOR ANY HELP ASSISTANCE
To better assist you, please be prepared to provide the following information by email to support@lode.one:
1. LOD3 account holder's full name and email address.
2. LOD3 account ID number.
3. Which web browser or mobile device type used.
4. A detailed description of your problem, so our tech team can replicate the issue to help resolve it.
5. Please provide screen shots or screen recordings whenever possible.
6. Before contacting support please make sure your device has the latest O/S version installed, and that you are using the latest version of lodewallet.com.
7. Provide your wallet version number. (Find it in Settings > App Info > Version)
8. Provide your LOD3 Wallet AVAX address. (Find it in Receive > Vault Assets> AVAX> and Copy Address)
Click on the "Disappointed emoji" 😔 below to open a conversation with a LODE Support Specialist. We're generally able to respond within 48 hours.