Whether you have lost or forgotten your 6-digit PIN code, or your current device was compromised, or you have a new device, or wish to clone your current wallet on to another device, you can always restore your LODEpay Wallet by following these thirteen easy steps.



Step 1: Make sure you have the latest version of the LODEpay Wallet App downloaded from the App Store.

Step 2: Locate and tap on the LODEpay icon on your device.

Step 3: Tap on the arrow at the bottom of each screen on the next three LODEpay promotional advertisements.

Step 4: On the next screen tap on the “Restore” option.

Step 5: You must read and accept the Terms of Service.

To accept the Terms of Service Agreement, you must scroll through the text of the Agreement to the end in order for the “Agree” tab engage and light up so you can tap it.

Step 6: You will be required to “Set up your PIN.”

The system will ask you to enter a 6-digit pin-code that you will use to access your wallet and it’s services.

You can enter a new 6-digit pin-code or use your original 6-digit pin-code if you prefer for restoring your original mobile wallet.

If you are going to enter a new pin-code, choose your six numbers and make a written note of your code before entering the numbers on the pin pad.

Please store your PIN-code in a safe and secure place for future reference when needed.

Step 7: You will be asked to confirm your PIN.

Step 8: You will then be asked to enter your original 12-Word Recovery Phrase.

You will be required to enter the 12 words in the same order as you had previously written them down during your original mobile wallet set-up.

Do this carefully, making sure the order and the spelling of each word is correct, and that you create one space only between each word (no space before the first word or after the last word... and do NOT use the "Return" key during this process), and then tap “next”.

If the “My Assets” home screen appears, congratulations, you have successfully restored your LODEpay Wallet.

The only thing you have left to do now is to link your restored wallet to your LODEpay Members account again.

Step 9: Tap on the Hamburger icon. (Three horizontal lines to the left of My Assets)

A half screen will slide out from the left.

Step 10: Tap on “My Settings”

Step 11: On the next screen, "Link or Create a LODEpay Account", tap on Option 2, “Link your Existing Account”

Step 12: Enter your LODEpay Members account username or email and password then tap on “Connect”.

Step 13: On the "LODE Link Confirmation" screen, enter your your 6-digit PIN code that you created.

If the “My Assets” home screen appears, congratulations, you have successfully linked your restored LODEpay Wallet to your LODEpay Members account.

More questions?

Take a look at the full list of tutorials provided for the LODE community.

If you still have questions, please don't hesitate to reach out to the support team by tapping on the chat icon (see image below) located at the bottom right of your screen on your LODEpay Members Portal account and at lode.one.

Alternatively, you can also email info@lode.one with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.

Thank you for supporting the LODE Project...

A global community bound by the belief that money should be sound, secure and stable.

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