Whether you have lost or forgotten your 6-digit PIN code, or your current device was compromised, or you have a new device, or wish to clone your current wallet on to another device, you can always restore your LODEpay Wallet by following these thirteen easy steps.
To accept the Terms of Service Agreement, you must scroll through the text of the Agreement to the end in order for the “Agree” tab engage and light up so you can tap it.
The system will ask you to enter a 6-digit pin-code that you will use to access your wallet and it’s services.
You can enter a new 6-digit pin-code or use your original 6-digit pin-code if you prefer for restoring your original mobile wallet.
If you are going to enter a new pin-code, choose your six numbers and make a written note of your code before entering the numbers on the pin pad.
Please store your PIN-code in a safe and secure place for future reference when needed.
You will be required to enter the 12 words in the same order as you had previously written them down during your original mobile wallet set-up.
Do this carefully, making sure the order and the spelling of each word is correct, and that you create one space only between each word (no space before the first word or after the last word... and do NOT use the "Return" key during this process), and then tap “next”.
If the “My Assets” home screen appears, congratulations, you have successfully restored your LODEpay Wallet.
The only thing you have left to do now is to link your restored wallet to your LODEpay Members account again.
If the “My Assets” home screen appears, congratulations, you have successfully linked your restored LODEpay Wallet to your LODEpay Members account.
Take a look at the full list of tutorials provided for the LODE community.
If you still have questions, please don't hesitate to reach out to the support team by tapping on the chat icon (see image below) located at the bottom right of your screen on your LODEpay Members Portal account and at lode.one.
Alternatively, you can also email email@example.com with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.