Prefer video? Here's our step-by-step video "Member Account Creation Tutorial" for your convenience:

STEP 1: Create An Account

Visit this link to reach the members portal login screen; click on "Create An Account" below the "Sign In" button.

STEP 2: Enter Your Info and Create A Password

1. Enter your legal First Name and Last Name
2. Enter your e-mail address.
3. Create a 'username' of your choice.
4. Enter your phone number.
5. Click on the "Terms of Service, GDPR" switch, confirming that you understand and accept the terms and conditions, privacy policy and TOS(Terms Of Service).
6. Click on the "Register" button.

Account created! A screen indicating that your account has been created should appear, followed by an e-mail confirmation in your inbox.

STEP 3: Activate Your Account

After a few minutes, check your e-mail address to find the confirmation e-mail we've sent you. Click on "Click here to activate your account"

STEP 4: Complete Your Profile

Enter your full mailing address including City and Postal Code, and click "Update Info".

STEP 5: Update your Terms of Service, GDPR

Click on the switch to confirm that you have accept the Privacy Policy, GDPR & Terms Of Service

Your account has now been created, your "Account Validation" status should now be at 25% and you can proceed with the "Complete the KYC (Know Your Customer) Process"

Have questions? Take a look at the full list of step-by-step procedures provided for the LODE community. 

If you still have questions, don't hesitate to reach out to the support team by clicking on the chat icon at the bottom right of your screen (see image below).

Alternatively, you can also email with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.

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