Looking for the step-by-step KYC process? Check out "Complete the KYC (Know Your Customer) Process".
Having trouble using the members portal?
Most problems can be cleared up by performing the following steps:
Always use Google Chrome to browse on the members portal.
Reboot your computer.
Complete your KYC verification process
Want to secure your account beyond just using a password? Check out What's 2FA? (2 Factor Authentication)
Have questions? Take a look at the full list of step-by-step procedures provided for the LODE community.
If you still have questions, don't hesitate to reach out to the support team by clicking on the chat icon at the bottom right of your screen (see image below).
Alternatively, you can also email firstname.lastname@example.org with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.