Accepted government ID:

Passport,

National ID card,

Driver’s license

Accepted Proof of Address:

Drivers License with current Address

Bank statements

Utility Bills with a valid and current address (no older than 3 months)including:

Home heating (gas) bills, telephone bills (land line and mobile), electric bills,

NOT ACCEPTABLE;

Documentation containing a postal address

Utility bills and bank statements older than 3 months What is important to note when you take a photo or scan:

TAKE A PICTURE OF THE DOCUMENT WITH YOUR PHONE AND TRANSFER THE PICTURE TO YOUR DESKTOP COMPUTER. MAKE SURE YOUR PICTURES ARE...

  • All corners of the document should be visible in the photo or scan.

  • The text in the document should be easy to read. Make sure there are no highlights and stains on your document. Low quality pictures won’t be accepted by the system. (Scan documents at a minimum of 300 dpi (dots per inch) resolution)

  • If your document has two pages or two sides (for example, a US ID-card or a CIS passport), both sides / pages must be attached.

  • The document must be valid for at least a month. An expired document won’t be validated.

  • The system doesn’t accept documents corrected in the graphic editors.

  • We accept JPEG or PDF files no less than 500 KB. In some cases, the document has to have Latin transliteration as the system doesn’t accept Arabic ligature.


Looking for our step-by-step KYC process? Check out our "Complete the KYC (Know Your Customer) Process" article.

Have questions? Take a look at the full list of step-by-step procedures provided for the LODE community. 

If you still have questions, don't hesitate to reach out to the support team by clicking on the chat icon at the bottom right of your screen (see image below).

Alternatively, you can also email info@lode.one with your full name, username, Lode ID and email you use for the members portal, providing a detailed explanation of the issue you are having and someone contact with you within a business day.

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