WHAT TO DO IF YOU CAN NOT SEE YOUR LOD3 BALANCES - 11.06.2024
Before we begin, we encourage that you watch the following AMA, which covers a review of the LOD3wallet. Please note that in order for LOD3 to become more efficient with its time in handling incoming emails we are requesting that our user base spend the time to learn how to navigate their LOD3wallet, to confidently secure the required information, needed to complete the following steps.
Use this Login Details and Beneficiary form to keep track of your 12-word-recovery-phrase.
When Hyperledger and Syscoin were shut down your LODE Tokens and AGX AUX were transferred to a database for safe keeping, meaning that LOD3 Admin has to move your LOD3 Assets to your now existing wallet.
Scenario D)
I DO NOT SEE MY LODE Token Classic (LTC) Avalanche or AGX AUX
You have previously setup a LODEpay wallet, which has now been deleted from your phone, and you have lost access to your original 12-word-recovery-phrase, which are now gone.
You will now follow this tutorial to setup your LOD3wallet that you will now use moving forward.
Once Your Wallet is setup You will now Create an email to Send to LOD3
In the Subject Line type in Your Full Name and LODE ID - Receive Addresses (Do not input receive addresses, only the two words)
In the body of the Email include the following:
a) Advising LOD3 of the loss of access to the LODEpay app and your original 12-words, resulting in the creation of a new LOD3wallet.
b) Type in LTC Receive Address and paste the address
c) Type in AGX (or AUX) Sys-Rollux Receive Address and paste the address
d) Type in SYS Syscoin Receive Address and paste the address
e) Type in Sys-Rollux Receive Address and paste the address
f) Type in AVAX Avalanche Receive Address and paste the address
g) You will now send your email to vault@lode.one
h) Please allow up to 10 business days for the transfer to take place